Hello is that Direct Line ?(after negotiating with 5 menu levels in the oh so customer friendly automatic call handling system)
'Yes'
'Good. I was wondering if you can explain why my car Premium has risen by approximately 35% since last year ?'
'Let me take a look at your details sir.. A different car ?
'No'
'Any new [motoring] convictions or accidents ?'
'No'
'Have you moved house ?'
'No'
'Changed marital status ?'
Five minutes later
'No - absolutely nothing has changed, and what's more I can now get cheaper elsewhere - I've checked !'
' I'll put you through to our customer services'..
'Hello customer services, here can I help you ?'
Pause while I explain all the above - again.
'Well Sir, I get the picture let me see if I can apply some discount to that last renewal quote. How about 5% less than you paid last year ?'
'Thank you, that's fine - now the why the fuck did we have to go through this ludicrous rigmarole and how long have you been trying to fleece me in this underhand way ? Eh ??'
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